Privacy Policy

ibu web services, doing business as TopSpin Digital, operates topspindigital.co and provides digital marketing, communication, automation, website and consulting services. This Privacy Policy explains what personal information we collect, how we use and share it, and the choices available to you. By using our website or services, you acknowledge the practices described here.

1. Information We Collect

Information you provide

• •Contact information, including your name, email address and phone number
• •Business information, including your facility, role, website, services and goals
• •Booking information and your preferred appointment times
• •Information submitted through forms, downloads, checks, questionnaires and enquiries
• •Communications you send to us, including email and text messages
• •Billing and transaction information processed by our payment providers. We do not store complete payment card numbers

Information collected automatically

• •Usage information, including pages visited, links selected and actions taken
• •Device and network information, including browser type, operating system and internet protocol address
• •Referral and campaign information, including source, medium, campaign and content parameters
• •Cookies and similar technologies used for essential operation, analytics and marketing measurement

Information from other services

We may receive transaction confirmations, appointment details, communication activity and aggregated analytics from providers that support our services.

2. How We Use Information

• •Provide, operate and improve our website and services
• •Respond to enquiries and deliver requested results, resources and follow up
• •Schedule calls and manage client relationships
• •Create and operate marketing, communication, booking and payment workflows
• •Send service messages and, where permitted, marketing communications
• •Measure campaign performance and understand how visitors use our website
• •Protect our services, prevent misuse and comply with legal obligations

3. Customer Data We Process

When a client asks us to build or operate a workflow that handles information about its members, prospects or customers, we process that information on the client’s behalf and according to its instructions. The client determines why that information is used. If you are a member, prospect or customer of one of our clients, direct requests about that information to the client first.

4. How We Share Information

We do not sell personal information. We may share information with:

• •Providers that support hosting, data storage, forms, analytics, customer relationship management, scheduling, payments, email, text messaging and video meetings
• •Professional advisers and authorities when required by law or reasonably necessary to protect rights, safety and security
• •A buyer or successor in connection with a merger, financing, reorganization or sale of all or part of the business
• •A client when you submit information through a service or campaign we operate for that client

These providers may use information only as needed to perform services for us or as otherwise permitted by law.

5. Cookies and Analytics

We use necessary cookies to operate the website and may use analytics and marketing technologies to understand traffic, remember preferences and measure campaigns. You can limit cookies through your browser settings. Some website features may not work correctly when cookies are disabled.

6. Communications

You may unsubscribe from marketing email using the link in the message. You may stop marketing text messages by replying STOP. We may still send messages needed to respond to a request, complete a transaction or provide a service you requested.

7. Data Retention

We retain personal information only as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and tax records, resolving disputes, enforcing agreements and meeting legal obligations. Retention periods depend on the nature of the information and the reason we hold it.

8. Security

We use reasonable administrative, technical and physical safeguards designed to protect personal information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security. We will provide notices about qualifying security incidents as required by applicable law.

9. Your Privacy Rights

Depending on where you live, you may have rights to:

• •Know about and access personal information we hold about you
• •Correct inaccurate personal information
• •Request deletion of personal information
• •Receive a portable copy of certain personal information
• •Opt out of certain targeted advertising, profiling or sales of personal information
• •Appeal a decision about a privacy request

We do not sell personal information. To make a request, email privacy@heardmarketing.io. We may need to verify your identity before completing it. You may use an authorized agent where permitted by law. We will not discriminate against you for exercising a privacy right.

10. Children’s Privacy

Our website and services are intended for businesses and adults. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13. Contact us if you believe a child has provided personal information so we can review and delete it where appropriate.

11. Other Websites and Services

Our website may link to or integrate with services that we do not control. Their privacy practices are governed by their own policies. Review those policies before providing information to them.

12. Changes to This Policy

We may update this policy as our services or legal obligations change. We will post the revised policy here and update the date above. If a change materially affects how we use personal information, we will provide additional notice when required by law.

13. Contact